Our Performance

At Mahankal Tour And Travels, we are committed to providing exceptional transportation services with a focus on reliability, safety, and customer satisfaction. Our performance standards reflect our dedication to exceeding your expectations:

• 1. Reliability: We strive to maintain a high level of reliability in our service. This includes ensuring timely pick-ups and drop-offs as scheduled, minimizing wait times, and promptly addressing any unforeseen delays or issues.
• 2. Safety: Your safety is paramount to us. We adhere strictly to safety protocols and regulations, including regular maintenance of our vehicles and thorough background checks for our drivers. In the event of any safety concerns, we take immediate action to resolve them.
• 3. Customer Satisfaction: We prioritize your satisfaction throughout your journey with us. Our customer support team is available to address any inquiries or issues promptly and professionally. We value your feedback and use it to continually improve our services.
• 4. Transparent Communication: We believe in transparent communication with our customers. This includes providing clear information about fares, ride routes, and any applicable terms and conditions. We strive to ensure that you are informed and comfortable throughout your experience with us.
• 5. Continuous Improvement: We are committed to ongoing improvement in all aspects of our service. This includes technology upgrades, driver training programs, and implementing customer feedback to enhance your overall experience with Mahankal Tour And Travels.

Our goal is to be your preferred choice for transportation in Bhopal by delivering consistent, high-quality service that meets your needs. Thank you for choosing Mahankal Tour And Travels. We look forward to serving you!

Modification of Terms

Mahankal Tour And Travels reserves the right to modify these Terms at any time. Changes will be effective upon posting of the modified Terms on our website or mobile application. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

Payments

Payment Methods: Mahankal Tour And Travels accepts payments through various methods, including credit/debit cards, digital wallets, and other electronic payment options supported by our mobile application and website.

Fare Calculation: Fares for rides are calculated based on factors such as distance traveled, time duration, and any applicable surcharges (e.g., peak hours, tolls). The fare details are displayed to you before confirming your booking.

Payment Authorization: By booking a ride with Mahankal Tour And Travels, you authorize us to charge the payment method provided at the end of the ride for the total fare amount, including any additional charges incurred during the ride (e.g., tolls, extra stops).

Refund Policy

If you cancel a booking within a specified time frame before the scheduled pick-up time, you may be eligible for a refund of the fare paid. The specific cancellation policy, including any applicable cancellation fees, will be communicated to you at the time of booking.

In the event of service disruption or failure on our part (e.g., driver no-show, significant delay), you may be eligible for a full or partial refund depending on the circumstances.

If you encounter a significant issue during your ride that affects your experience (e.g., vehicle cleanliness, driver behavior), please report it to us immediately. Depending on the nature of the issue and our investigation, a refund may be provided.

User Responsibilities

• 1. Age Requirement: You must be at least 18 years old to use our Service.
• 2. Accurate Information: You agree to provide accurate and complete information when using our Service, including but not limited to your name, contact information, and payment details.
• 3. Prohibited Conduct: You agree not to engage in any unlawful or prohibited conduct while using our Service, including misuse of the Service, interference with our operations, or harassment of drivers or other users.

Disclaimer

Mahankal Tour And Travels ("we", "our", "us") provides transportation services through our mobile application and website. While we strive to offer reliable and safe transportation, we do not guarantee the availability, reliability, or accuracy of our Service at all times. We are not liable for any delays, interruptions, or inaccuracies in the Service.

Users ("you", "your") agree to use our Service at your own risk. We are not responsible for any personal injury, property damage, or other consequences that may arise from your use of our Service, including during rides with our drivers.